Guest Development Host at Tao Group

IMPORTANT! Please read the information before continuing. 

• Thank you for your interest in TAO Beach Dayclub, Marquee Dayclub, Liquid Pool Lounge, Palm Tree Beach Club, and A New Daylife Experience by Tao Group Hospitality at Caesars Palace.  Once you have applied online, you will receive a text message to RSVP for an interview.  RSVPs are preferred but not required. 
• Interviews for Guest Development Hosts will be held on January 7th, 8th, & 9th at Hakkasan Nightclub, located inside the MGM Grand: 3799 S Las Vegas Blvd, Las Vegas, NV 89109.
• Upon arrival to the audition, candidates will select which venue(s) they are interested in applying for.

 

The Guest Development Host is responsible for managing and booking high-end and top-tier guests across all Tao Group venues in Las Vegas (and additional markets as needed). This position focuses on sourcing new business and maintaining strong relationships with existing clients both inside and outside the Las Vegas market.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Develop and maintain relationships with new and existing guests
• Provide service through networking, socializing, and hosting
• Identify and target groups for hosted events at Tao Group venues
•  Build guest loyalty by exceeding expectations in service and dependability
• Inform guests of promotional events and support the execution of such initiatives
• Maintain pace with monthly Guest Development revenue goals
•  Cross-promote all Tao Group Hospitality venues and fulfill support responsibilities at venues outside your primary location
• Process guest reservation requests promptly and accurately
•  Enter all VIP table reservations into the reservation system, including the guest’s full name, cell phone number, and email address
  • *Reservations missing required information will not count toward minimum requirements, and corresponding commissions will not be paid.*
• Complete all assigned data collection, marketing, and social media tasks as requested by management
•  Review nightly spend reports for targeted guests with the Director of VIP Marketing
•  Maintain a friendly, professional, and personable demeanor with a willingness to engage directly with guests
•  Provide consistent, exceptional guest service
•    Demonstrate commitment to company values and uphold the highest standards of guest service for both external guests and internal team members
• Assist and/ or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma equivalent and/or equivalent combination of education and experience in a related field
• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred
•  21+ years of age

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE 
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
 

•  Ability to write, read, and verbally communicate 
• Must have good positive energy throughout the day 
•  Must be able to print legibly for Team Members, management, and guests to read 
•   Must be able to stand for extended periods of time 
•  Must be able to move quickly  
•  Must be able to push and lift up to 75 lbs. with or without assistance 
•  Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 
•  May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
• Exposure to cleaning materials 
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
•  Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 
•  Maintain a professional, neat, and well-groomed appearance adhering to Company standards 
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 
• Ability to maintain confidentiality 
• Ability to handle a fast-paced, busy, and somewhat stressful environment