Delivery Associate at Feroce

Tao Group is hiring for their Delivery & Catering Team! 

Part-time team members who meet the requirements are eligible for: 

• State Applicable Time Off
• Pet Insurance
• 401(k) Retirement Program with Employer Match
• Employee Assistance Program
• TAO Savings Marketplace
• Employee Discounts and much more! 

Full-time team members who meet the requirements are eligible for: 

• Medical, Dental, and Vision Coverage

• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

Responsible for accurately receiving, processing, and confirming guest orders. Ensures timely communication between guests, kitchen team, and delivery drivers to provide a smooth and satisfying service experience. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Confirms online orders via various ordering platforms and applications. 
• Answers phone calls for pickup and delivery orders, and answers questions/make suggestions for food and beverage items. 
• Accurately enter all orders into the POS system and follows proper cash/payment card procedures. 
• Assists with packing orders according to guest specifications. 
• Coordinates delivery of food with the delivery drivers. 
• Works as part of a team and provides help and support to all fellow team members. 
• Reviewing emails regarding catering orders and printing out copies for the delivery & Chef teams. 
• Ensuring all labels are generated for each catering order. 
• Closing out checks accurately for catering and delivery orders. 
• Record keeping of Tip pools for Delivery Associates and Drivers. 

TRAINING REQUIREMENTS: 

• Tao Group Hospitality in-venue delivery and catering training 

EDUCATION/WORKING KNOWLEDGE: 

• Minimum 1 year customer service experience or equivalent related Tao Group Hospitality experience preferred. 
• Previous experience in a high-volume restaurant/nightclub/lounge. 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions 

• Ability to write, read, and verbally communicate 
• Must be able to move quickly 
• Must be able to push and lift up to 75 lbs. with or without assistance 
• Must be able to stand for extended periods of time 
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working Environment 
• Exposure to hot kitchen elements or cleaning materials 
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 
• Ability to maintain confidentiality 
• Ability to handle a fast-paced, busy, and somewhat stressful environment